THOMAS LEIGHTON  905-317-8981 		 
2-103  Keith Street, Hamilton, ON Canada, L8L 3S5    thomas.r.leighton@gmail.com


SUMMARY of SKILLS and QUALIFICATIONS

    • 15+ years' experience offering IT tech support and customer service	
    • Programmer Analyst / Internet Solutions Developer Diploma – Pre .NET
    • Excellent knowledge of computer systems troubleshooting both networking and software
    • System Administration – Windows 3.11 to Windows 10 helping end users 
    • System Administration – Linux – Debian and CentOS distributions
    • Network Analyses – Monitoring & Troubleshooting, Malicious mitigation
    • Software Management installation and configuration of software and databases
    • Before Covid volunteered as IT support. Completed a Google course during downtime

EMPLOYMENT HISTORY

Technical Support Rogers Communications, Hamilton, ON 			   2013–2017
Technical support for phone, internet, and television systems for local customers

Locations Support (on call) Helie Film Support, Hamilton, ON	 		  2012–2018 
Secure film set and keep pedestrians and spectators out of production areas 

Customer Service Representative  Aditya Birla Minacs, Hamilton, ON		                2011
Provided Christmas package tracking service for Canada Post Customer Service

Level 4 Internet Technical Support/SME/Floor Support/Network Monitoring
BCE/Bell Canada., Hamilton, ON			 				    2009 – 2011 
Dealt with internet customer's technical problems. Handled only those issues which Level 1 and 2 techs were unable to solve. Provided infrastructure wide network monitoring/troubleshooting. 

Customer Care Representative  Protocol Integrated Marketing, Hamilton, ON	 2008

Customer Service / Sales Representative   SpData Inc., Hamilton, ON        	    2007 – 2008

Lead Programmer/Technical Support Hype Systems Inc., Burlington, ON        	2006 – 2007

EDUCATION

Google IT Support -  See attached Certificate of  Completion.

Programmer Analyst / Internet Solutions Developer Diploma – 89% average
CDI College  Hamilton  ON  2005